Each iTOVi ships from our door to yours. Below you’ll find everything you need to know about both domestic and international shipping rates, handling times and policies. If you can’t find an answer to a shipping related question, please contact our customer support team and they will gladly help you out.
We are currently shipping orders within a week of the purchase date. Orders will be fulfilled in the order they are received. Tracking information will be emailed once the device is sent.
This is our default shipping method for domestic orders. We charge a flat rate of $12. You will receive an email notification once your order ships that will include a link to track your shipment.
We use several different carriers to ship our international shipments to try to find the best service and pricing for our customers. We use USPS International First Class Mail to Canada, UPS Standard for orders going to Mexico and UPS Worldwide Saver or DHL Worldwide Express for all other international orders. All shipping charges are based on your delivery region and can vary by customer. You will receive an email notification once your order ships that will include a link to track your shipment. Delivery times can vary widely from country to country because of each country’s customs policies. Therefore we cannot guarantee when your scanner will arrive when using this method. Please note that we cannot ship to a P.O. Box or an APO/FPO Box when using non-postal carriers such as UPS or DHL.
We understand that mistakes happen and sometime we get a little anxious to push the submit button before realizing that we’ve made a mistake when entering our shipping address. If you notify us right away we are able to correct shipping address mistakes before the package leaves our warehouse. However, once the package has left our possession, we are not able to make corrections.
If a mistake is made and a package never arrives because of the mistake, we can ship out a replacement scanner at the customer’s expense. Please contact Customer Support for assistance.
We will follow all laws and regulations to the best of our ability when shipping iTOVi scanners internationally. Some countries may charge a nominal customs fee for your delivery. iTOVi cannot be responsible for those fees and will not reimburse the customer for those fees. It is the responsibility of the customer to check with their local post office to determine if there will be a fee to receive their international package.
If you have spoken with our Customer Support team about technical issues you are experiencing with your iTOVi scanner and a replacement is deemed necessary, we will ship your replacement scanner at no cost to you. If a replacement is needed quicker than our standard method, the customer has the option to upgrade their shipping method and will be charged the difference for the upgrade. Domestic customers will also receive a return shipping label to send back their defective scanner at no cost.