The on/off switch acts as the reset button for the iTOVi scanner. Reset your device by turning the device off and then back on 3 times.
Once your iTOVi scanner is connected to your iTOVi app, you can check the status of the battery in the settings of your iTOVi app. At the top of the settings page, the battery icon will be either green, yellow, red or grey. If the battery icon is grey, it means you are not yet connected.
The iTOVi uses the latest form of Bluetooth technology, and does not need to be paired to your iTOVi scanner. Ensure that your Bluetooth and iTOVi are turned on, log into your app and attempt to connect and scan.
The iTOVi uses a Micro USB charging cord.
We recommend using two hands during a scan. You can place your palm around the large sensor and touch the other sensor to your other palm.
Make sure that your device has charged for at least an hour and that it’s turned on. Then, turn the Bluetooth on on your phone/tablet but do not pair to the scanner. Log in to your iTOVi app, click Settings and then Test Connection, then attempt to run a scan.
The iTOVi has an on/off switch on the side. “I” means on, “O” means off. The device will vibrate and light up when it’s turned on.
Once completing the scan, you’ll have the option to email or text the report to the client.
The iTOVi scanner cannot tell you which products you need the most. Instead, it shows you which products your body is having the strongest response to.
By clicking on each product you’ll be able to view the common uses for each product as well as the recommended application whether topically, aromatically, ingested, etc.
Products are assigned to a Health Category based on the way they are most commonly and safely used. The products that fall under the Emotional category may influence well-being, attitude, and mood. The products that fall under the Environmental category may influence our response to our immediate surroundings. The products that fall under the Physical category may affect our physical health and wellness.
Badges are a fun and creative way to recognize various milestones and achievements within the iTOVi app. Click on each one to find out more!
The ‘Sync iTOVi Data’ button updates all your preferences and data across your mobile devices, ensuring you receive the latest content and updates.
If you aren’t using your device as often as you’d like, it’s important that you contact Customer Support to pause your account. Your account can be paused for $5 a month for as many months as you’d like.
If you choose to cancel your account, the cancellation will take effect on the next billing cycle. Charges within 5 days of the cancellation request can be refunded.
If you participated in the December 2015 launch promotion you automatically qualified to participate in the Refer 5 promotion. This promotion ended on December 31, 2016 and required users to obtain 5 referrals within December 2015 and December 2016 for a full refund.
We are not able to back date referrals and all data has since been finalized. Any qualified refunds were already issued.
Yes. You can change your plan from Basic to Choice at any time. Please contact our Customer Support team to process this request.
When changing plans, we can apply up to $80 that was paid while on Basic towards the total price of Choice. Also, customers will retain their referrals when switching plans. All referrals that have not contributed towards a benefit to reduce the subscription price on Basic will be paid $50 per referral. These referrals will be paid out separately just like any other referral and will not be applied towards the purchase of the Choice plan.
Promotions or discounts that are set up specifically for an event are for event attendees only. The purchase must be made at the event to receive the discount.
Occasionally we will run promotions that are for anyone to take advantage of. To be notified of public promotions, please Like our Facebook Page.
Located on the bottom of your iTOVi scanner and iTOVi scanner box, is your unique Device ID. This series of letters and numbers allows your iTOVi mobile app to communicate with your handheld scanner.
You may place your account on hold at any time. You can choose between putting your account on hold, or completely cancelling your account.
Placing your account on hold allows you to retain your client and scan data as well as any referrals you have earned to date. This service costs just $5 a month and is available for as many months as you’d like.
When you choose to cancel your account, your account information–scan data, clients data and referrals–goes away. Whether putting your account on hold or cancelling it, you will not be able to log in to the iTOVi app to perform scans or access previous scan or client information. If you wish to reactivate your account, simply call our Customer Support team to do so.
You can remove clients from your previous scans list. The process is slightly different on iOS and Android. On iOS, simply swipe left on the name of the person you want to remove and tap “Delete”. On Android, tap the name of the client and a trash can icon will appear in the upper right-hand corner. Tap the trash can and the client will be deleted.
*Please note that when a client is deleted from the list, the information is purged from our system and cannot be recovered.
Yes, you can. However each iTOVi scanner can only be associated to one account with a unique email address and monthly access plan or lifetime access purchase.
In order for a referral to qualify, they must remain active for a minimum of 15 days. Once a referral qualifies, they will always count as a referral.
The iTOVi scanner system is not designed to diagnose or treat any disease or condition. The iTOVi measures changes in the electrical conductivity of the skin and then displays a report of products.
If you do not purchase the extended warranty, your iTOVi scanner is still covered against manufacturer’s defects for one year from the purchase date.
If you want to add the extended warranty coverage to your iTOVi scanner you can within the first 30 days of purchase for $19.99. If it’s been more than 30 days since your purchase, you can still add the extended warranty for $99.
Please call our Customer Support Team at 877-483-3748 to add the extended warranty. For full details about what the warranty covers, please see our warranty page.
The iTOVi can only scan for one product company at a time. If you would like to change the product company that your scanner is scanning for, please contact Customer Support.
You may be receiving the skin contact error message if your skin is too dry or too moist. The iTOVi needs to have clean and direct skin contact to complete a scan. Try drying or dampening your skin and try again. If the issue persists, try another part of the body.
You can cancel your monthly subscription at any time by contacting our Customer Support team. Every cancellation request requires a form of written confirmation confirming the cancellation request. This can be sent by email to firstname.lastname@example.org. Once your written cancellation confirmation request has been confirmed, your account will be cancelled and deactivated. Your account information–scan data, clients data and referrals will be erased from our servers 30 days following the cancellation and cannot be reactivated.
It takes approximately 45-60 minutes to fully charge your iTOVi scanner. On a full charge, the battery should last approximately two weeks, depending on usage.
In order for your scan information to be saved, your mobile device must be connected to the internet using either WiFi or cellular data.
Absolutely! When you enable Airplane Mode on your mobile device this turns off 3 things: cellular communication, WiFi and Bluetooth. In order to connect to your iTOVi scanner, Bluetooth needs to be turned back on and you can resume scanning.
Once your mobile device has an internet connection again, open the iTOVi app, tap on Settings, then tap Sync iTOVi Data. This will sync all of your offline scans with our database.
You can easily manage your billing and all other account information in the Customer Dashboard. Click on the Login link at the top of the site and use your email address and password to access your account.
To check your referrals please do the following:
- Log in to your account using your email address and password
- Click on the Referrals tab on the left side
- You will see the number of referrals you have earned as well as your referral link
The iTOVi scanner communicates via Bluetooth LE (version 4.0+) with your mobile device. Some older iOS and Android devices do not support this Bluetooth version. Please check with your device manufacturer to make sure it supports Bluetooth LE before purchasing.
We are currently shipping orders within a week of the purchase date. Orders will be fulfilled in the order they are received. Tracking information will be emailed once the device is sent.
iTOVi accounts are not transferable.
We take our customers’ privacy seriously and do not sell or otherwise share any personal information we collect. Each time a scan is performed, personal information is collected about the individual and is accessible to that individual account. Transferring an account from one person to another would also transfer personal information and iTOVi does not allow this.
The monthly access fee covers unlimited use of your iTOVi scanner. This also maintains your hardware’s limited warranty as well as access to our Technical Support team. You are also guaranteed free updates to the iTOVi app and to have your client record data backed up on a secured server.
We want you to be thrilled with your new purchase. However, if you need to return your iTOVI scanner, you have 30 days from the purchase date of your iTOVi scanner – no questions asked!
You will be refunded the full price of your plan minus any shipping charges at the time of your cancellation, and the charge of the iTOVi scanner once the device has been returned. If you would like to return or cancel your purchase, please call our Customer Support team at 877-483-3748 or email email@example.com to discuss your account.
Your card is charged on the monthly anniversary date of your original order. This date can be changed at any time by contacting our Customer Support team.
Domestic orders are shipped using USPS Priority from our shipping facility in Michigan. International orders will be sent through UPS and may be sent from our shipping facility located in the United Kingdom. You will be notified via email once your order ships.
The scan should complete in 2-3 minutes or less. If your sessions are taking longer, please quit the app and open it again.
As long as your monthly access is active, there is no limit to the amount of scans you can run.
The iTOVi is not designed to be run back to back; the iTOVi is designed to be run, and then for the user to benefit from these products, then scan again at a later time. iTOVi recommends allowing your supplements time to work with your body. With some individuals it can take between 30-45 days to see changes in their iTOVi scan report.